Guest Relation Manager 宾客关系经理

Ensure and oversee that the Guest Relations Officer and Lobby Ambassador’s shift procedures/duties are completed on time and are procedurally correct.
负责监督客户关系主任和大堂服务大使及时准确地完成本职的日常工作。
To implement the VIP treatment process. Meets and escorts arriving all repeated guests and VIP, to keep well communication with guests during their stay, and bids farewell upon their departure, ensure VIPs receive airport pre–check-in services (Guests are to be informed upon daily courtesy calls). Ensuring that all repeated guests and VIP feel comfortable and welcome at the hotel.
认真执行贵宾接待流程。迎接并陪同抵达的重要客人及回头客，在客人入住期间保持良好沟通，在客人离店时应向客人道别，确保VIP的提前办理登机手续的服务。让客人感觉舒适并受到了热情的欢迎。