餐厅服务员Waiter/Waitress

Primary Responsibilities主要职责
·To execute all mise-en-place duties and responsibilities as directed, on time, according to the predetermined standards.
·To engage in food and beverage service delivery as per the predetermined standards and sequence.
·To have thorough knowledge of the menu, drinks list and wine list and to be able to respond to guest inquiries.
·To ensure that guests expectations are met or exceeded by providing an efficient, friendly and attentive service.
·Liases with the kitchen, stewarding, bars and housekeeping in operational matters to ensure the operation runs smoothly.
·Collects and delivers laundry according to hotel procedure.
·Checks and collects supplies from the stores according to hotel procedure.
·Maximizes revenue in the outlet by implementing upselling procedures.
·Helps maintain the outlet in top physical condition by reporting any engineering or housekeeping defects to supervisors.
·Helps maintain standards of cleanliness by carrying out front and back of house cleaning duties as directed.
·Handles customer complaints if possible, or reports them to supervisors.
·Handles customer complaints if possible, or reports them to supervisors.
·依照标准及要求及时有效的进行所有准备性工作。
·按照指定的服务标准及流程从事餐前准备。
·熟悉菜单，饮料单及酒水单并能够正确的回应客人的需求。
·以高效，友好，切实的服务达到并超越客人的期望。
·与厨房，管事部，酒吧，客房部及工程部等相关部门协调以确保每日运营顺利进行。
·按酒店程序收集并输送布草。
·按程序检查所需货品，收货。
·通过实践产品推销技巧实现利润最大化。
·通过向主观报告一些工程及客房方面的不足之使餐厅环境保持在最佳状态。
·帮助开展工作区域周围的清洁工作以保持卫生高标准。
·处理客人投诉并向主管报告投诉信息。
·尽可能处理客人的投诉，或向主管报告。
Knowledge and Experience知识和经验
·Good oral and written communication skills·Must be well-presented and professionally groomed at all times ·Attention to detail and strong interpersonal skills to deal with diverse talent·良好的书写及口头沟通能力
·始终保持良好和专业的形象·注重细节，良好的人际交往能力，有团队和服务意识