别墅送餐及宴会主管 IVD & Banquet Supervisor

Job Summary:
1. Ensure that L&G report to work as scheduled. Document any late or absent employees.
2. Assign work and side duties to L&G in accordance with departmental procedures. Communicate additions or changes to the assignments as they arise throughout the shift. Identify situations which compromise the department’s standards and delegate these tasks.
3. Monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction. Ability to solve guest’s dissatisfaction (GXP) and answer all guests’ correspondence by mail, email and telephone or facsimile to ensure guests satisfaction. (within 24 hours at the latest for written document)
4. After the meeting with the banquet director/manager, review the menu for the group and necessary equipment. Ensure that delivery time, quantity, special requests are arranged as ordered.
Candidate Profile:
1. Two years of related work experience.
2. Fluency in oral and reading English Understanding.
3. Marriott Group or Ritz-Carlton Hotel work experience preferred.