宾客服务经理

Ø Good English both verbal and written.
英文口语及书写流利。
Ø Ability to express effective written and verbal communication
有效的书面和口头表到能力
Ø Excellent communicator, organizer and motivator
优异的沟通者，组织者，激励者
Ø Hotel background in similar capacity in a hotel of similar standard。
同星级酒店有相关工作经历。
Ø Good team player and corporate attitude.
具备良好团队合作精神。
Ø Proficiency in role at required level.
精通级别范围内的工作。
Ø Knowledge of training procedures, methods and techniques.
具备培训的程序、方法和技巧方面的知识。
Ø Knowledge of guest interaction processes.
具备与顾客交往的知识。
Ø Conversant with hotel/resort practices and operational procedures.
精通度假酒店的实际操作流程。
Ø Adaptive - Uses previous experience to provide effective solutions to challenges.
适应能力：运用经验在挑战面前提供有效的解决方法。
Ø Interacts with guests actively soliciting his feedback
与客人互动，积极请求客人回馈。
Ø Is polite and professional in any situation where the image or reputation of the hotel is represented
作为酒店名誉与形象的代表，在任何环境下时刻保持礼貌、专业的个人素质.