宾客服务经理

Ø Hospitality Management or English, etc.
酒店管理或英语等相关专业
Ø Good English both verbal and written.
英文口语及书写流利。
Ø Excellent communicator, organizer and motivator
优异的沟通者，组织者，激励者
Ø Proficiency in role at required level.
精通级别范围内的工作。
Ø Knowledge of training procedures, methods and techniques.
具备培训的程序、方法和技巧方面的知识。
Assist the FOM, direct, control and co-ordinate all Front Desk operations to provide efficient, prompt, proactive and courteous services, thereby ensuring the hotel achieves its financial and guest satisfaction objectives.
协助前厅经理监管，控制和协调所有前台的运营事务，以确保提供高效，便捷，主动和礼貌的服务。同时要确保酒店最终实现让客人满意的目标。
Ø Is polite and professional in any situation where the image or reputation of the hotel is represented
作为酒店名誉与形象的代表，在任何环境下时刻保持礼貌、专业的个人素质.
Ø Performs any additional duties as requested by the FOM
按照前厅经理的要求完成其他工作。