前厅部经理 Front Office Manager

1、负责酒店前厅部的接待和管理工作，熟知前厅服务设施的功能，处于完好状态。
2、进行有关的市场计划分析制定部门工作计划，完成工作报告。
3、使客房达到最高出租率，获取最佳的客房收入。
4、督导下属部门主管，委派工作任务，明确岗位责任，随时调整工作部署。
5、保持良好的客际关系，能独立有效地处理宾客投诉。
6、协助处理突发事件。
1. Responsible for the management of Front Office department, familiar with the functions of the FO service facilities, and make sure they are in good condition.
2. Conduct relevant market plan analysis, develop departmental work plans, and complete work reports.
3. To achieve highest room occupancy and generate best room revenue.
4. Supervise subordinate department supervisors, assign work tasks, clarify job responsibilities, and adjust work deployment at any time.
5. Maintain good customer relationships and be able to independently and effectively handle guest complaints.
6. Assist in handling emergencies.