房务总监 Director of Rooms

负责前厅和客房的组织管理并且监督提高对客人的服务质量；负责本部门良好的财务损益；帮助定义和实现酒店战略；帮助员工提高技能及提供职业发展的支持；在符合品牌理念前提下改进工作方法；建立信任、开放性和团队精神的部门；提高服务扩大酒店的销售范围；促进品牌的忠诚计划，根据客人需要提供适合的服务。Is
in charge of the organization and quality of Front Office & Housekeeping
services offered to guests.Is
responsible for good financial and qualitative results for the departmenHelps define and implement hotel strategyHelps
employees improve their skills and provides support for career developmentModifies working methods to comply with brand philosophyDevelops trust, openness and team spirit within the department
Promotes the hotel's
range of services in order to increase sales.Promotes the brand
and/or Group loyalty program, adapting the sales pitch to suit the guest's
needs.