客房文员 Order Taker

通过高效的信息协调和行政支持，保障客房部与前厅、工程、洗衣等部门之间的沟通顺畅。核对并更新房态信息，确保电脑系统与实际情况一致准确接听和转达与部门相关的所有来电及信息并及时通知部门相关人员跟进按照规范程序登记、存放和处理宾客遗留物品，确保记录完整、储存得当将所接收到的有关设备遗失、缺损或损坏的报告填写于工程维修单，送至工程部并跟进Provide efficient information coordination and administrative support to ensure smooth communication between Housekeeping and Front Office, Engineering, Laundry, and other departments.Verify and update room status information to ensure the computer system aligns with the actual occupancy and availability.Accurately answer and relay all incoming calls and messages related to the department, and promptly notify relevant team members for follow‑up.Register, store, and handle guest lost‑and‑found items in accordance with established procedures, ensuring complete records and proper storage.Complete engineering work orders for any reported equipment loss, defects, or damage, submit them to the Engineering department, and follow up on progress.