客房服务员

Job
Description
岗位说明书
Position: Attendant, Housekeeping
职 位：客房部服务员
Working Location: Somerset IOC
Hangzhou
工作地点：杭州盛捷国际办公中心服务公寓
Reporting
to: Supervisor, Housekeeping
汇报对象：客房部领班
Job Description职位简介
·
As an attendant, you will be responsible for
the cleanliness of assigned areas and ensure all work adhere to Ascott service
standards.
根据公司规定确保负责辖区内的坏境干净整洁，使其达到公司的服务标准。
Major Responsibility主要工作职责
·
Clean assigned rooms, including changing bed
sheets, changing terry, cleaning bidet\toilet, vacuuming floor etc, and replace
amenities on a timely basis, eg: beverage, soap and toiletries.
负责打扫辖区内的房间，包括更换床单、替换毛巾、清洁浴盆、卫生间、地板吸尘等客房内的清洁工作，并及时补充客用品，例如：饮料、香皂和洗漱用品等。
·
Clean public area in assigned floor.
负责打扫楼层的公共区域。
·
Be responsible for comprehensive room cleanliness.
负责客房大清洁工作。
·
Respond to guests' requests, such as cleaning
wastebaskets, replacing extra terry, cleaning bathrooms etc.
及时回应客人的需求，例如：清理垃圾桶，额外更换布巾，清洁浴室等。
·
Operate equipments properly, conduct basic maintenance,
report problems to superiors or engineers, guarantee the normal operation of
all equipments.
正确使用各类设施设备，并做好基本保养工作；发现问题及时上报、及时维修，确保一切设施设备的正常运作。
·
Be alert to assigned area' s safety, prepare
for fire/theft/accident prevention work, report exceptional situations to
superiors immediately.
对辖区内的安全问题有足够的警觉，做好防火、防盗、防事故工作；发现异常立即报告。
·
Stock and count items in assigned areas,
achieve resource conservation, report problems on a timely basis.
对辖区内的物品要保管清点，做到节能降耗；发现问题及时报告。
·
Return or report any personal belongings left
behind by the guest.
发现客人遗忘物品，及时交回或上交。
·
Fill out work report correctly, write down real
data and records.
如实全面地填写工作报告中的每一项，提供真实数据和记录。
·
Know clearly about manners and politeness, apply
them into daily work flexibly.
熟练掌握礼仪礼节常识并灵活运用到日常服务工作中。
·
Comply with the standards in our employee
handbook, housekeeping rules and operation procedures in daily work.
严格按照员工手册上的标准、部门规章制度、工作操作流程执行日常工作。
·
Follow supervisor and other superiors' arrangements,
obey orders and be a team player.
服从领班及以上管理者的工作安排，听从工作指令，并注重团队合作。
·
In compliance with the Ascott Group's
Environmental Health and Safety (EHS) guidelines and policies, pay attention to
energy conservation and the safe operation in daily work.
遵守集团的环境健康安全方针政策，日常工作中注意节能和安全操作。
·
Other duties assigned by superiors.
完成上级领导所交办的其它任务。
Requirements资质需求
·
Minimum one year working experience in Housekeeping
Department of hotel or serviced residence;
具有1年以上服务式公寓/酒店行业客房部工作经验；
·
Enthusiasm of serviced residence/hotel;
热忠于服务式公寓/酒店的服务事业；
·
Responsible, careful, honest, reliable;
有责任心，做事认真细致，诚实可靠；
·
Sense of initiative, ability to obey, team
spirit;
具有良好的主动性，并具有服从精神和团队精神；
·
Ability to understand well, good communication
skills;
具有良好的理解能力、表达沟通能力；
·
Ability to work under pressure.
能承受工作压力。
工作地址：杭州市萧山区金鸡路2477号 杭州盛捷国际办公中心服务公寓