客房部主管（相城）

Major Responsibility主要工作职责
 Monitor the status of apartments every day, be responsible for human resource deployment and assigning daily work.
掌握每天的客房动态，负责当天的人力调配和工作安排。
 Perform routine inspection on assigned areas and ensure that high standards of cleanliness and safety are met.
巡视所辖区域的客房服务工作，检查清洁卫生、设施设备、安全等，确保达到规定的标准。
 Organize and inspect comprehensive room cleanliness.
执行并检查客房大清洁工作。
 Prepare apartments before guests' arrival, inspect apartments before guests' departure.
负责客人到店前的房间准备以及客人离店前的客房检查等相关工作。
 Record living habits and special requirements of long-stay guests and VIP, and ensure that their requirements are properly arranged.
关注长住客和VIP 客人的居住习惯和特殊要求，做好记录并妥当安排。
 Communicate with guests, make sure that assigned attendants know their special requirements, and offer excellent service.
善于与客人沟通，将客人的特殊要求及时传达给所辖区域的服务员，确保服务质量。
 Deal with guests' requirements and complaints properly, report exceptional situations and special events to superiors.
处理客人提出的一般性要求和投诉，有异常情况和特殊事件及时向上级报告。
 Assist manager to manage items storage, consumption management, and regular stock inventory.
协同部门经理做好楼层各类物品的存储、消耗统计和管理；做好物品的定期盘点工作。
 Involve in safety and fire precaution work, ensure that each attendant know what to do in case of emergency, assist Security Department to check fire fighting equipments, make a safe environment for guests.
负责督促和检查安全防火工作。确保部门每个员工对应急措施熟悉了解；协同保安部定期检查防火设施设备，保证客房和客人的安全。
 Comply with operation rules and service standards, train attendants, especially new ones.
熟练掌握各项操作程序和服务技能，负责客房部服务员、特别是新员工的培训工作。
 Perform visual inspections on attendants' appearance and politeness to ensure that Ascott standards are met.
负责检查服务员仪容仪表和礼仪礼貌，使他们达到公司标准。
 Establish clear rewards and punishment system, motivate staff and improve productivity.
奖惩分明，努力调动一切积极因素，提高工作效率。
 Offer reasonable advice and suggestions, improve management of Housekeeping Department.
提出合理性建议与意见，促进部门的管理。
 Other duties assigned by superiors.
完成上级交办的其他任务。