宾客服务接待员 Guest Services Agent

· 以支持和灵活的态度与其他宾客服务员和凯悦员工紧密合作，着眼于整个酒店的成功和酒店客人的满意度。
Worksclosely with other Hosts and Hyatt Placeassociates in a supportive and flexible manner, focusing on the overall successof the hotel and the satisfaction of hotel guests.
· 以支持和灵活的态度及“团队协作”精神与其它部门合作。
Worksin a supportive and flexible manner with other departments, in a spirit of “Wework through Teams”.
· 按照要求维持所有设备和客用品的标准库存量。
Maintainspar stocks of all equipment and guest supplies as required.
· 热诚欢迎所有到达凯悦嘉轩/嘉寓酒店的宾客。
Welcomesall guests to Hyatt Place ensuringa warm welcome.
· 办理入住和退房程序，包括核对宾客付款细节、上传客户资料至公安系统及分配房间。
Performscheck in and check out procedures by verifying guest payment details,registering the guest with the Public Security Bureau and assigning a room.
· 帮助每一宾客了解熟悉酒店服务和设施。
Assistseach guest to become familiar with the hotel services and amenities.
· 按照酒店各个区域内的运营要求履行宾客服务员的职责。
PerformsHost duties as requested and required due to operational needs in all areas ofthe hotel.
· 保证宾客满意度调查（HySat）得分达到或超越公司目标。
Ensures that Guest Satisfaction Survey (HySat)score is achieved or exceeded the corporate target.
· 通过礼貌有效的方式处理所有客人及内部客人的投诉和要求，并确保问题得到圆满解决。
Handlesall guest inquiries in a courteous and efficient manner, following through tomake sure problems are resolved exceeding expectations.
· 与客人及同事建立起积极的交流互动并保持良好的工作关系。
Maintainspositive guest and colleague interactions with good working relationships.
· 通过维持与宾客的良好关系建立友好氛围。
Establishesa rapport with guests maintaining good customer relationships.