宾客服务接待员 Guest Services Agent

JOB OVERVIEW职位概述
•Responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries.
•负责所有与前台相关的活动如接待、办理入住和退房手续、给客人安排客房、外汇业务以及协助处理客人的问询等。
QUALIFICATIONS AND REQUIREMENTS任职要求
Required Skills –
技能要求
•Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
•拥有在与他人交往时大多数时间所使用的沟通技能完全代表酒店品牌和公司与顾客员工和第三方交往的能力。
•Able to read and write English
•能够读写英语
•Proficient in the use of Microsoft Office and Front Office System
•熟练使用微软办公软件和前台系统
Qualifications –
学历
•High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
•具有高中学历或酒店行政管理酒店管理或相关的职业证书。
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Experience –
经验
•1 year experience in guest / customer service, or an equivalent combination of education and experience.
•拥有1年宾客服务部工作经验或与此相当的教育和相关工作经验结合的背景。