预定员 Host

 
行政
Administration
·      确保始终高效、精确地保存文本文件和电子文件。
Ensures that an efficient and accurate filing system, both manually as well as electronically is maintained at all times.
·      完整保存酒店所有销售协议、合同和报价单。
Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the hotel.
·      建立有效的文档跟踪系统，保证可根踪查找所有预订交易信息。
Establishes an efficient trace File to ensure that all business booked is properly tracked.
·      协助整理和编制销售报告。
Assists in consolidating and preparing Sales report.
客户服务
Customer Service
·      根据业务需要协助宾客服务员履行相关职责。
Assists with Host duties as requested and required due to operational needs
·      必要时，热情招待来酒店实地考察的客人。
Entertains and conducts hotel inspections to clients whenever required.
·      与确定客户建立和维持稳固的关系。
Establishes and maintains strong relationship with the established clientele.
·      与宾客服务部门密切合作，确保满足宾客的要求和期望。
Liaises and works closely with the Guest Services Department ensuring guest's requests and expectations are being met.
·      通过礼貌有效的方式处理宾客和同事的投诉和要求。如果不能及时解决，要对投诉或问题进行汇报，并寻求迅速反馈。
Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems.  If no immediate solution can be found, to ensure that the necessary follow-up is conducted in a timely manner.
·      与客人及同事建立起积极的交流互动并保持良好的工作关系。
Maintains positive guest and colleague interactions with good working relationships.
·      处理所有商务和旅游团队接待事宜，提供优质的服务达到会议组织者和参加会议客人的要求。
Handles all business and leisure groups and provides excellent services to meeting planner and meeting guests.