宾客服务经理 Lead Host

客户服务
Customer Service
确保遵守品牌承诺，在宾客到达酒店后及在酒店停留期间享受到超出其期望的服务。Ensures the delivery of brand promise and provides exceptional guest service at all times by engaging with guests upon arrival and working with the guest throughout their stay. 根据各个区域（包括前台、客房和餐饮）的运营需要，协助各宾客服务员履行职责。Assists with Host duties as requested and required due to operational needs in all areas including Rooms, Housekeeping and Food and Beverage通过礼貌有效的方式处理所有客人的投诉和要求，并确保问题得到圆满解决。Handles all guest inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.保证宾客满意度调查（HySat）得分达到或超越公司目标。Ensure that Guest Satisfaction Survey (HySat) score is achieved or exceeds the corporate target.与客人及同事建立起积极的交流互动并保持良好的工作关系。Maintains positive guest and colleague interactions with good working relationships.通过维持与宾客的良好关系与宾客建立友好关系。Establishes a rapport with guests maintaining good customer relationships.