会员大使

【岗位职责】
1、通过训练领导和激发团队员工。
1. Make personal sales activity plan according to the group's market development plan.
2、积极地参加职业培训，让员工保持水平一致。
2, actively participate in vocational training, so that employees maintain a consistent level.
3、训导团队，提高员工水平，激励他们完成目标。
3. Instruct the team, improve the level of employees, and motivate them to achieve their goals.
4、训练和发展有潜力的员工，令其有更好的职业前景。
4. Train and develop potential employees to have better career prospects.
5、致力于酒店工作，为酒店发展提供建议，有创新精神，为顾客提供品质服务。
5, committed to the hotel work, provide suggestions for the development of the hotel, innovative spirit, to provide customers with quality service.
6、负责新员工的培训，使其尽快胜任工作，并告知酒店的要求。
6, responsible for the training of new employees, make them competent as soon as possible, and inform the hotel's requirements.
7、及时有效的和宾客沟通，确保给顾客及时的答复。每个客人的投诉要求必须要在二十四小时内解决。
7. Timely and effective communication with guests to ensure timely reply to customers. Every guest complaint must be resolved within 24 hours.
8、登记客人，确保客人信息完整填写并确认，按照酒店荣誉会员和飞行里程会员的要求服务和发展会员，同时确认付款方式。
8. Register guests, ensure that guest information is completed and confirmed, serve and develop members according to the requirements of hotel honorary members and frequent flyer members, and confirm the payment method.
9、将客人送至客房，介绍客房布局，确保行李及时递送等。
9. Send guests to the guest room, introduce the room layout, ensure timely delivery of luggage, etc.
10、关注客户信息和喜好，确保满足客人的要求。
10. Pay attention to customer information and preferences to ensure that guests' requirements are met.
11、作为接待VIP客人的酒店员工，要确保为客人提供人性化服务。
12, to ensure that the member customers to provide high-quality professional services, to develop customers to join the member.
12、确保为会员顾客提供优质专业的服务，发展客人加入会员。
12, to ensure that the member customers to provide high-quality professional services, to develop customers to join the member.
13、和销售，预定和商业发展团队共同为客人提供服务
13, and sales, reservations and business development teams to provide services to guests
14、及时准确的将客人的信息录入公安报告系统。
14. Timely and accurately input the customer's information into the public security reporting system.
15、遵循酒店品牌标准。
15. Follow hotel brand standards.
16、了解酒店周边地区的最新信息，名胜，风景地等，为顾客提供方便。
16, understand the latest information of the area around the hotel, attractions, scenery, etc., to provide convenience for customers.
17、确保前台和其他部门间的沟通交流，特别是客房部，餐饮部等。
17, ensure the communication between the front desk and other departments, especially the room and beverage department.