Front Desk Supervisor前台主管

岗位职责 Job responsibility
1.确保自己的服饰、发型整洁、淡妆等方面全部符合规定的要求。
Make sure your clothes, hair and makeup are all in line with the rules
2.查看交班记录，了解上一班的移交事项，并负责处理。
Check the shift record, understand the last shift handover, and responsible for handling
3.熟悉预订资料，了解客情，尤其要记住即将来店的贵宾、常客的姓名，了解酒店的所有活动。
Familiar with the reservation information, understand the customer situation, especially to remember the names of the coming guests, frequent guests, know all the activities of the hotel
4.熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取最好的经济效益。
To be familiar with the hotel's policies on room sales, to promote rooms to hotel guests, strive for the best economic results
5.良好的英语能力以及沟通技巧，熟练总台各项专业业务和技能，搞好对客服务。
Good command of English and communication skills, familiar with all kinds of professional services and skills, good customer service
6.熟练掌握店内外信息，提供准确的问讯服务。
familiar with the information inside and outside the store and provide accurate inquiry service
7.负责为下榻酒店的宾客办理入住登记手续
Check in all hotel guests
岗位要求 Job requirements
1.大专以上文化程度，懂得英语。
College degree or above, good command of English
2.性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任感。
Cheerful personality, flexible mind, practical work, with a strong sense of service, marketing awareness and sense of responsibility
3.通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。
Familiar with the hotel's guest policies, facilities and services, as well as the level and specifications of the front desk