Concierge礼宾员

Main responsibilities主要职责                                                
1.The Bellboy is responsible and accountable for all operations in relation to the Bellboy whilst on duty. All duties and tasks performed are to be procedurally correct, timely and of a consistently high quality. The Bellboy must also ensure that through personal presentation, effective and efficient work practices and guest service standards that the guests' "first" and "last" impressions of the Hotel are lasting ones of genuine warmth and friendliness and of high standards.
在当班期间，行李员要负责履行所有的行李员的本职工作。要按照工作程序高效率的正确、及时地履行工作职责。行李员要确信通过个人的介绍、高效率的工作表现和良好的服务标准给客人留下饭店服务质量高、诚恳热情、友好的最初和最后的印象。
2. Responsible and accountable for the loading and unloading of guest luggage from guest cars and directing guests to the car parking facilities available to guests and visitors of hotel.
负责为客人从乘座的车中装卸行李，并且为饭店客人和来访者指引停车场
3.Responsible for welcome guests and escort them to their Rooms with professional friendly and genuine manner.
负责礼貌友好地迎接和陪同客人到他们的房间。
4.Be carefully delivery and collection of guest luggage from Guestrooms, cars and Front Desk.
及时和仔细地从客人的房间、乘座的车中以及前台接待收发客人的行李和物品。
5.To ensure guest luggage and belongings are stored in a secure, methodical way at all times.
要确保客人的行李和物品始终保存在安全的地方。
6.Responsible for the correct and accurate preparation of weather messages as required.
负责按要求准确地准备有关天气预报的信息。
7.Responsible for the timely and efficient delivery of newspapers to guests as required, ensuring the highest standard of presentation at all times.
负责按照客人的要求及时地分发报纸，要始终保持高质量的服务标准。
8.Responsible for ensuring all deliveries to rooms, arrivals and departures are properly recorded on the hand over record as required.
负责确保所有的转交物品送入客人的房间，要在行李员工作控制表上准确地记录预抵和预离客人。
9.Responsible and accountable for the correct, prompt and efficient handling and delivery of all guest messages and other items as required to guest rooms.
根据需要，负责及时、准确、高效地处理和分送客人的留言和其它的物品到客人的房间。
10.To ensure that all guest queries, inquiries and requests are attended to in a helpful, professional yet warm and friendly manner.
要确保用礼貌、热情友好的态度对待客人的询问、要求。
11.Responsible for providing a taxi and limousine service for the guests and visitors of hotel.
负责为酒店的客人和来访者提供租车服务。
12.Responsible for the ongoing communication of pertinent information using the logbook provided to other shifts.
使用交班记录本将需要继续沟通的事项记录下来提供给其它班次的员工。
13.To ensure that you as the Bellboy at our hotel have a comprehensive knowledge of Hefei and what is happening within the city at all times, and to ensure that all guest inquiries are met with prompt, informative yet friendly solutions.
作为酒店的行李员要确保对合肥有广泛综合的认识和了解。要知道在合肥市内发生的事情，并且要及时、准确、友好地解答所有客人的询问。
14.Responsible for adhering to the rules and regulations of hotel, as implemented in the Staff Handbook.
要负责遵守酒店的店规店纪和员工手册。
15.Assist other duties as required and directed.
根据工作需要协助执行其它的工作职责。
16.Completely follow the Fire and Emergency procedures of hotel and take your responsibilities in an emergency.
要完全遵守酒店的防火安全管理条例。在紧急情况发生时，要能尽到应尽的责任。
17.Through the provision of the training provided a completed knowledge of the OPERA hotels system.
通过提供的培训，要掌握使用饭店系统OPERA的工作知识。
18.Through the provision of the training provided a completed knowledge of all policies and procedures as set down by hotel that relate specifically to the Bellboy.
通过培训学习，要掌握酒店建立的所有的规章制度和工作程序特别是相关的行李员的规章制度和工作程序。
19.To ensure at all times that personal presentation is immaculate, your uniform or work clothes are in line with relevant Front Office, and Hotel uniform and clothing codes.
要始终保持个人表现的完美无缺，并且按照相关的前厅部着装要求穿着制服或工作服。
20.To ensure that you are completely aware of the complete range of services and facilities that hotel provides to its guests and visitors.
确保你非常清楚酒店的所有的服务项目和设施。
21.To ensure you have a complete and thorough knowledge of the outlets of hotel, their operating hours and the scope of services that they provide.
要确保你了解酒店的有关情况，它们的营业时间和所能提供的服务范围。
22.To ensure on a daily basis that you are fully aware of all arrivals to the Hotel, and in particular, VIP and return guests, and that you are aware of any special requests so that they may be action accordingly.
要确保你非常清楚所有抵达饭店的客人，特别是重要客人和回头客。要清楚任何一个特殊的要求以便可以按要求完成。
23.Assist the Bell Captain in keeping the storeroom clean and tidy especially luggage trolley upkeep.
协助行李领班保持行李房的干净整齐特别是行李车。
24.Assist and cooperate with security department when necessary.
在需要的情况下，协助和配合安保部的工作。
25.Assist supervisor to maintain and manage all facilities and materials.
协助管理部门所有设施设备和物资进行维护保养和管理。
26.Provide general information to customers and guests in a good and helpful manner.
使用礼貌友好的态度向客人和客户提供日常信息。
27. Identify ways of increasing the hotel’s overall profitability within the section.
在本职岗位通过各种途径增加整个饭店的收益。
28.To understand, be supportive, encourage and help all colleagues as required from time to time.
要始终理解、支持、鼓励和帮助所有的同事。
29.Take responsible and get ready for when assigned to perform in an emergency or difficult situation as required by Management from time to time.
在紧急或者困难的情况下，要始终准备承担根据需要所分配的工作。
                                                                 
Education / Professional experience学历/专业经验                       
1. College education, major in Hospitality or Tourism management or other related majors.
大专以上学历，服务专业或旅游管理专业；
2.Enthusiasm in work, carefulness
积极敬业，工作认真细致；
3.Good communication and coordination ability, and good team spirit.
具备较强的沟通，协调能力及团队合作精神。