客房部文员 Order Taker

确保完成和上交部门所有的审批好的文件、合同和报价单。
Maintains complete and supported records of all Agreements, Contracts and Quotations for the Department.
建立有效率的文件，追踪所有的房间状态。
Establishes an efficient trace of File to ensure that all Room Maintenance Requests is properly tracked.
负责所有电话的接听和回复 ，确保信息的准确接受并及时把相关的信息回复给经理。
Responds to all telephone calls or inquiries, ensures information/ messages are accurately received and relayed to the managers concerned in a timely manner.
及时做好每周 / 每月报表。
Prepares compiles and distributes the weekly/ monthly reports in a timely manner.
确保部门的交班本被正确使用。
Ensures the Department's Log Book is being accurately maintained.
当需要时把酒店相关的信息转达给客房部员工。
Assists in the distributions of relevant hotel information to Housekeeping associates
when required.
与同事保持良好的工作关系并互相帮助。
Maintains good relationship with the established clientele and provides all necessary
assistance when required.
保存部门相关的所有文件。
Types, files, and up-keeps all matters related to the department.
按照凯悦的标准记录并管理好遗留物品。
Record and manage Lost and Found according to Hyatt Policy.
保管好工作手机并进行每日清点。
Manage Housekeeping work phones and take daily inventory.
遵守酒店钥匙控制制度，管理好客房部的所有钥匙，每月进行盘点并将差异报告给客房部经理或客房部副理。
Adhere to Hotel Key Control Policy, manage Housekeeping keys, take inventory and report any discrepancy to Housekeeping Manager/ Housekeeping Assistant Manager.
以礼貌、高效的方式处理客人及员工的要求，遇到投诉或问题，如果不能马上找到解决办法，则进行汇报，并给以迅速追踪。
Handles guests and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing
feedback for a prompt follow up.