预订部宾客服务员 Guest Services Officer - Reservations

负责为酒店和公司创造最大限度的卖房收入。
It's responsible for maximization of room sales and revenue for the Hotel and Company.
酒店和度假胜地接受并且确认客户对住所的请求，重复确定所有的细节且提供给他们准确性的数据。
Accepts and confirms customers’ requests for accommodation at Hyatt Hotels & Resorts, repeating all details to ensure accuracy in the data entered and providing them with a confirmation number Hyatt.
快速准确地建立手机、邮件或传真更更改\赔偿\取消所有预定要求的标准。
Processes/Amends/Cancels all reservations requested by phone, mail or fax directly in Spirit system, promptly and accurately to established standards.
跟进所有公司的信用卡政策，确保准确收到所有的收入。
Adheres to all company credit policies to ensure all revenue expected will be received.
注意已经预定的空房及比率控制。
Adheres to pre-set availability and rate controls.
确保所有的互通信件、传真、电子邮件在24小时内被快速地回复。
Ensures all correspondences, faxes and electronic mail to be promptly replied within 24hours.
确保所有团队/会议排房单被快速准确地输入，避免任何不使用房间而拖欠酒店的房间收入。
Ensures all Group/Conventions rooming list are entered promptly and accurately, releasing any unused rooms back to Hotel’s room inventory.
确保恰当的处理电话咨询，并总是表现出专业性和礼貌。
To ensure proper handling of telephone inquiries and always reflects professionalism and politeness.
检查每日的预定，确保所有的预定被完全并准确的输入。
Checks daily arrivals to ensure all reservations entries are complete and accurate.
以礼貌、高效的方式处理客人及员工的要求，遇到投诉或问题，如果不能马上找到解决办法，并
给予迅速追踪。
Handles guest and Associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.