餐饮部秘书 Food and Beverage Secretary

为餐饮部总监提供管理上的支持，并确保适用于行政管理功能的各项酒店制度、标准、程序的贯彻执行。
Provides administrative support to Director of Food& Beverage and ensures the implementation of hotel policies, standards, andprocedures as they apply to the administrative functions.
建立一个系统化及高效率的书面文档及电子文档的存档系统，以便进行快速的检索。
Sets up a systematic and efficient filing system,both for hard files as well as all electronic data, that enables quickretrieval.
为餐饮部总监准备会议所需的相关材料，包括：每日营运会议、行政委员会会议、部门会议和其他会议。
Prepares the relevant materials for all meetingsattended by the Director of Food & Beverage: Daily Operations Meeting,Executive Committee Meetings, Departmental Meetings and ad hoc meetings.
参加部门员工会议并准备会议纪要。
Attends and prepares minutes for Divisionassociates’ meetings.
监管并维护餐饮部工作区域的整洁有序。
Monitors and maintains the proper appearance of theFood & Beverage office area.
礼貌而高效的处理客人和员工询问，对不能立即解决的投诉和问题进行汇报，并及时回馈和跟进。
Handles guest and associate enquiries in a courteousand efficient manner, reporting complaints or problems if no immediate solutioncan be found, whilst providing feedback for a prompt follow up.