礼宾员 Host-Concierge

遵循品牌承诺并始终提供优异的对客服务。
Delivers the brand promise and provide exceptional guest service at all times.
熟悉掌握酒店的产品知识及服务标准。
Be familiar with the hotel's products and services and policies.
协助所有客人的行李存放，确保遵守正确的处理、储存、安全的程序。
Assists all guests with luggage storage, ensuring the proper handling, storage, security andprocedures are followed.
指引客人及来访者到任何酒店的设施。
Directs guests and visitors to any of the Hotel’s facilities.
礼貌而高效地处理所有客人和内部的投诉和询问，确保问题得到圆满解决。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
保持与顾客和同事的良好合作关系。
Maintains positive guest and associate interactions with good working relationships.