水疗中心主管 Team Leader - SPA

Delivers the brand promise and provide exceptional guest service at all times.
始终保持品牌承诺并提供优越的宾客服务。
Maintain positive guest and colleague interactions with good working relationships.
积极维护员工与客人之间的良好合作关系。
Handles all guest complaints, requests and enquires on services in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
礼貌而高效地处理客人投诉、需求和解答关于服务方面的询问并跟进问题，确保客人对解决满意。
Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
根据顾客意见调查结果，确保所有改进措施贯彻执行。
Ensure a speedy telephone and message service at all times for guest asper brand standards.
确保根据品牌要求为客人提供迅速的电话和信息服务。
Ensure that all repeat guest is pre-registered and guest history records are up to date at all times.
确保记录所有的常客并时时更新客史的资料。
Coordinates all of spa associates training and development programs, ensuring the correct standardized methods of exercise testing, programming and training are maintained or developed.
组织所有水疗中心员工培训，确保正确统一的训练测试，规划及培训。