礼宾部副理 Assistant Manager - Concierge

确保礼宾部的有效运行，并根据有关理念表现出始终如一的礼貌、专业、有效和灵活的服务态度。
Ensures the smooth running of the Concierge department and related areas according to the established concept statement providing courteous, professional, efficient and flexible service at all times.
组织每天所在班次的例会，宣布每天的住房率、到店客人、离店客人、发生的各种一般尤其是特殊事件，以及需要注意的事项。
Conducts daily pre-shift briefings to associates on room occupancy, arrivals and departures, functions/ event and special attention that is needed.
以礼貌专业的态度处理客人的问题，若不能马上给予解决，则需汇报客户投诉并及时跟进。
Handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems if no immediate solution can be found and ensures follow up with guests.
管理和监督礼宾服务的操作。
Oversees the Bell Service operations in the absence of managerial presence.
在接待团队时，要积极地同销售部，房务部和餐饮部做好各个方面的协调准备工作。
Exercises initiative and resourcefulness in all aspects of group handling and to co-ordinate and co-operate with Marketing, Rooms and F&B departments in all arrangements.
发展及协助针对提高礼宾部员工技能和知识的培训活动。
Develops and assists with training activities focused on improving skills and knowledge.