Concierge Supervisor 礼宾主管

【岗位职责】
1.Responsible for the supervision and
control of the Bell Services, which consists of the Bellman, Doorman and Driver. Ensuring all guests’ luggage is kept and
stored promptly and in accordance to the LSOP.
监督和控制行李服务，包括行李员，门童以及司机。保证所有客人的行李都按照酒店标准存放。
2.Ensure a high quality of service is
provided to all external and internal customers of your department.
无论对于内部或外部的顾客，均须提供高标准服务质量。
3.Devote all your working time and efforts to the
business of the hotel and carry out duties assigned to you by your direct
supervisors.
服从上司对你的工作安排，同时保证工作时专心致志，努力为酒店创造价值。
4.Ensure daily operation is smooth and is manned by
sufficient manpower at all times, with a strong focus on
Customer Service. All associates should
show genuine appreciation when greeting a guest at all times (especially during
check in and check out) and that all scripting is followed per the
Arrival/Departure Ritual & Room Escort Program.
时刻确保部门配以充足有效的人力，保证部门的日常运转顺利平稳的进行。强烈关注对客服务。真诚地服务每位客人（特别是入住和退房时），并遵循入住/退房及房间引领标准程序。
5.Inspect general appearance of Bellman, Doorman and
Valet upon reporting to work.
每日工作前要检查行李员，门童以及司机的仪容仪表。
6.Maintain smooth operation at all time and ensure
there is no traffic congestion at the Hotel’s forecourt.
无论何时都要确保酒店的正常营运，以及确保酒店正门的交通畅通。
7.Understand the
hotel’s safety features and procedures.
了解酒店内的安全设施及应急措施。
【岗位要求】
1、大专以上学历，有同岗位工作经验1年以上
2、身体健康，品貌端正，形象气质佳。
3、优秀的组织管理能力。
4、优秀的交际能和沟通技巧。
5、善于同宾客交往、沟通，处理周到、果断，能独立处理各种投诉。