前台主管FD Supervisor

1、Responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries.
负责所有与前台相关的活动，如接待、办理入住和退房手续、给客人安排客房、外汇业务以及协助处理客人的问询等。
2、Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity.
随时以友好和乐于协助的态度迎接客人，并尽量了解和称呼客人的名字。
Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist.
3、处理客人的投诉、问询和请求，如果自己无法提供协助，则将问题转给主管和经理助理 。
Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a TLH Brand
按照托尼洛兰博基尼酒店集团品牌的预期保持自己行为、外表和态度的高标准。
4、Compete against a standard of excellence by setting high performance standards and pursuing aggressive goals
为加强竞争力，建立高标准服务水准，追求竞争目标。
5、Problem solving, reasoning, motivating, organizational and training abilities.
具有解决问题，推理，号召，组织和培训能力。
6、Complete tasks as directed by Management.
完成管理层指派下来的其它任务。