送餐部领班 Home Delivery Captain

Major Responsibilities 主要职责：
Discreet in dealing with guests over the phone and ensure all orders and requests are noted down and handled professionally.
在电话中谨慎的处理客人的要求并以专业水准记下客人的订单和要求。
Ensure all food and beverages delivery time frame are communicated with all guests.
确保与客人交流有关食物和饮料送达的时间期限。
Sound knowledge of all items in the room service menu and always make recommendation to guests.
了解所有有关菜单事宜并向客人推荐食物。
Provide courteous, efficient and professional service at all times.
时刻为客人提供周到、有效率、专业的服务。
Job Specification职位要求:
Minimum of 2 years hotel experience.
至少两年同等职位酒店工作经验。
Good communication skills and service oriented.
具有良好的沟通能力和服务意识。
Oral fluency in Chinese & English.
中英文口语流畅。