Front Desk Supervisor 前台主管

【岗位要求】
1. Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the
customers on a daily basis.
管理日常运营，确保质量、标准同时满足客户的期望。
2. Develops specific goals and plans to prioritize, organize, and accomplish your work.
制定具体目标和计划，以区分优先次序，组织和完成工作。
3. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
处理投诉、解决纠纷、解决不满和冲突，或以其他方式与他人谈判。
4. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are
met.
监督人员配备水平，确保客人服务、营运需求和财务目标得到满足。
5. Ensures that regular on-going communication is happening with employees to create awareness of
business objectives and communicate expectations, recognizes performance, and produces desired
results.
确保与员工定期进行沟通，以建立对工作目标的认识，达到期望，并产生理想的结果。
6. Understands the impact of department’s operations on the overall property financial goals and
objectives and manages to achieve or exceed goals.
了解部门运作对整体财务目标和工作目标的影响，并设法达到或超过目标。
7. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates
sound financial / business decision making; demonstrates honesty / integrity; leads by example.
利用人际交往和沟通技巧来领导、影响和鼓励他人；提倡合理的财务 / 工作决策；展示诚实 / 正直；
以身作则。
8. Encourages and building mutual trust, respect, and cooperation among team members.
鼓励和建立团队成员之间的相互信任、尊重与合作。
9. Serving as a role model to demonstrate appropriate behaviors.
作为榜样来展示适当的行为。
10. Supervises and manages employees. Manages all day-to-day operations. Understands employee
positions well enough to perform duties in employees' absence.
监督和管理员工，管理日常运营。充分理解员工职位并在员工缺席时履行职责。
【岗位要求】
1. Good knowledge and very familiar with Front Desk daily operation
掌握前台工作知识并且十分熟悉前台日常运行
2. Good knowledge of front office computer system (Opera)
熟练运用前台电脑系统，掌握各项功能
3. Good communication skill
良好的沟通技巧
4. Be good at organize and problem solving
良好的组织以及解决问题的能力
5. Good finance knowledge.
良好的财务知识