Lounge Supervisor 大堂吧主管

【岗位职责】
1. Follow the opening and closing checklist thoroughly.
完全遵守开档和收档检查表。
2. Ensure that the Lobby Lounge is spotless at all times.
确保酒吧总是干净整洁。
3. Check on every table to ensure that it is clean, spotless and fully set up and that all silverware and glassware is spotless before any guests are seated at the table. In addition, check to ensure that all chairs are free of crumbs and that the carpet is spotless.
检查每张桌子确保它们是干净的、无脏污的而且完全摆好台，并且在客人入座之前所有的银器和玻璃杯是无脏污的。除此之外,检查确保所有的椅子上没有面包屑，地毯是无脏污的。
4. Check on guests to get feedback on the quality of their drink, service, etc. Immediately share any problems that arise immediately— inform the Manager immediately, but try to take care of the problem at once.
检查客人得到他们对用酒水的质量、服务等的反馈。立刻分享出现的任何问题，马上告知经理, 但是先试着马上处理问题。
5. Pitch in and help in service whenever the need arises.
每当哪里需要帮助时，马上加入并且帮忙。
6. Have an excellent knowledge about wines and different items on the menu in order to be able to help guests, answer questions and give other suggestions.
对葡萄酒和菜单上的各种菜肴有很好的了解，以便能够帮助客人，回答问题并给出其他建议。
7. Be thorough in knowledge of the hotel, services offered, operating hours of all food and beverage outlets, etc.
全面了解酒店提供的服务、营业时间及餐饮服务等。
8. Work with the cashier.
如果需要的话，和收银员一起工作。
【岗位要求】
1. Demonstrated good hospitality and communication skills.
良好的沟通技巧并热情好客。
2. Good communication skill in Mandarin and minimum knowledge of English.
良好普通话沟通能力和最基本的英语基础