Security Manager / Director 安保经理/总监

1. Manages and oversees the daily operations of the Security department. Leading the team in administering Fire & Safety prevention, Crisis and Emergency preparedness programs.
管理并监督安保部日常运营，带领团队落实消防安全防范、危机及应急处置预案。
2. Lead the hotel’s Risk Committee meetings in ensuring continuous improvement and an up‑to‑date risk and crisis management policies and procedures.
主持酒店风险委员会会议，持续优化并更新风险与危机管理制度及流程。
3. Plan and conduct fire safety, emergency exercises, fire hazard and risk management assessments on a timely basis.
按时策划并开展消防安全、应急演练、火灾隐患及风险管理评估工作。
4. Monitor and coach all team members on all the safety and security procedures. Ensures strict compliance and advise on the consequences should they fail to comply.
监督并指导全体员工落实各项安保流程，确保严格合规，并告知违规后果。
5. Coaches and mentors team members on the hotel’s Crisis & Emergency and Fire & Life Safety policies and procedures.
指导员工熟悉酒店危机应急、消防安全相关制度与操作流程。
6. Build and maintain strong network and relations with the local emergency, law and enforcement authorities.
建立并维护与当地应急、公安及执法部门的良好关系。
7. Communicates and maintains strong working relationships with other departments to ensure effective communications and support in making sure that safety is of highest priority and that it is a collaborative effort.
与各部门保持高效沟通协作，将安全放在首位，推动全员联防联控。
8. Focuses on ensuring guests, owner and colleagues Fire & Life Safety satisfaction while achieving the operating P&L /budget.
在达成经营损益及预算目标的同时，保障宾客、业主及员工的生命与消防安全。
9. Implements and enforces "Emergency & Crisis Management Plan" procedures to ensure that all areas are Safe & Secure and that all colleagues are vigilant in reporting incidents and or suspicious situations timely.
执行并落实《应急与危机管理预案》，保障全域安全，督促员工及时上报突发事件及可疑情况。
10. Ensures that all hotel personnel including guests comply with the hotel’s policies, local laws and regulations relating to safety and security.
确保酒店全体人员及宾客遵守酒店安保制度与当地相关法律法规。
11. Implements Visitors and Contractors permit and security check procedures, as well as loss and prevention guidelines of the hotel.
执行访客、承包商准入许可及安检流程，落实酒店防损规范。
12. Develop and monitor daily, weekly, and monthly checklist for Fire Alarm System, Emergency Public Announcement Systems, Key Control, CCTV equipment, Access doors, Patrolling and Life Saving to ensure that they are fully functional.
制定并核查消防报警系统、应急广播系统、钥匙管控、监控设备、门禁、巡逻及救生设施的日 / 周 / 月检查表，确保设备正常运转。
13. Plan patrols schedule and ensures that all internal and external areas of the hotels are well covered.
规划巡逻排班，确保酒店内外区域全覆盖。
14. Monitors and follows up on an unusual or a criminal activity in and around the hotel that would impair the well‑being of guests,colleagues and third parties.
监控并跟进酒店内外异常及违法活动，保障宾客、员工及第三方人身安全。
15. Supports, manages and handles all Fire and Life Safety complaints, settling disputes, and resolving grievances and conflicts, as well as colleague's disciplinary should such occasion arise.
处理各类消防安全相关投诉、纠纷与矛盾，必要时开展员工纪律管理。
16. Report any issues or damages to the relevant department to ensure defect‑free facilities and service amenities within the hotel.
及时上报设施故障、损坏问题，保障酒店设施设备完好。
17. Monitor and conduct performance review for all team members and provide timely feedback for improvements and praises as due.
监督并开展员工绩效评估，及时给予改进建议与表彰。
18. Participate in recruitment activities such as interviewing new talents for the departments and succession planning.
参与部门人才招聘、面试及人才继任计划搭建。
19. Take ownership of individual’s growth and be involved in career progression and succession planning of team members.
负责员工个人发展，参与员工职业规划及继任者培养。
20. Maintain an image of professional senior management to all guests, team members and the hotel.
面向宾客、员工及酒店树立专业高级管理人员形象。