通过一切努力向客人提供优良的服务,使顾客满意。
为顾客服务的三个步骤:
真诚热情的问候,尽可能使用顾客的名字。
预测并满足顾客的需要。
礼貌的道别,尽可能使用顾客的名字。
协助经理负责餐厅每天的运营,努力降低成本、提高收入、特别是要使顾客满意、员工满意
To do whatever it takes to provide exceptional service for our customers and to strive for excellence to achieve customer satisfaction.
1. A warm and sincere greeting. Use the guest name, if and when possible.
2. Anticipation and compliance with guest needs.
3. Fond farewell. Give them a warm good-bye and use their name, if and when possible
To assist the Shift Leader / Team Leader in the day to day operations of the restaurant in such a manner as to maximize revenues and minimize costs with particular attention to complete guest satisfaction, associate welfare, and profit margins.
举报该职位