宴会厅/西餐厅/中餐厅/大堂吧主管 Banquet/ADD/Chinese Restaurant/R Bar Supervisor

通过一切努力向客人提供优良的服务，使顾客满意。
To do whatever it takes to provide exceptional service for our customers and to strive for excellence to achieve customer satisfaction.
为顾客服务的三个步骤：
To adhere to the three steps of service to all our guests:
1.真诚而亲切的问候，尽可能的使用顾客的名字。
A warm and sincere greeting. Use the guest name, if and when possible
2.预测并满足顾客的需要。
Anticipation and compliance with guest needs.
3.礼貌的与宾客道别,并尽可能的使用顾客的名字。
Fond farewell. Give them a warm good-bye and use their name, if and when possible.
协助部门经理去负责餐厅所有服务，为了满足客人直接参与服务工作，保证部门达到标准和使利润最大化。
Assist Manager responsible for the service of all catering food and beverage. Direct all catering service efforts toward guest satisfaction, the achievement/maintenance of division stands, and profit maximization.