礼宾主管 Concierge Supervisor

岗位职责：
1.协助管理礼宾部所有运营任务以及与之相关的委派与跟进。
2.遵守和执行领先质量保证标准。
3.礼貌且高效地处理客人及员工的要求，遇到投诉或问题，如不能马上找到解决办法，要向上级报告。
4.保持礼宾台，礼宾设备和储藏间的卫生，对所有礼宾部运营设备的维护保养负责。
5.严格遵守并实行由当地执法部门所要求和礼宾部的各项政策与程序。
6.执行上级分配的特殊职责。
7.礼宾员的日常工作安排和分配。
Job Duties:
1. Assist in managing all operational tasks of the Concierge Department, as well as related assignments and follow-up.
2. Lead to ensure LQA standards are implemented and delivered to every guest.
3. Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.
4. Ensures the cleanliness of the Concierge counter, equipment and storage room, and responsible for the maintenance of all Concierge equipment.
5. Verifies that all information requested by the local police authorities and all Concierge Policies and Procedures are adhered accurately.
6. Performs special duties as required by the superior.
7. Daily work arrangement and assignment.
岗位要求：
1.中专以上学历。
2.良好的沟通技巧。
3.身体健康，相貌端正。
4.肯吃苦耐劳。
5.责任心强。
6.身体健康可搬运行李。
Job requirements：
1. Secondary school education or above.
2. Have good communication skill.
3. Physically fit and of good appearance.
4. Hard-working.
5. Responsible.
6. Must be physically fit in order to lift and move luggage.