前台接待/行政酒廊接待

Behaves and acts in an exemplary fashion, embodying the brand mindset.
行为和举止，仪容仪表符合铂尔曼品牌要求,并涵盖品牌的精神
Provide quick and efficient check-in and check-out service for guests.
为客人提供快速有效的入住和退房手续
Answer the guest accurately and follow up guests’ requirements quickly.
准确无误地回答客人,并快速有效地跟进客人的需求
Provide service for guests positively and friendly. Offer latest and accurate information for guests at any time.
积极主动，热情友好地为客人提供服务。随时向客人提供最新，最准确的信息
Study arrival report and arrange rooms for guests who have special preferences and requirements especially VIP guests.
了解当天抵达客人信息，特别是重要客人的信息和个人喜好，称呼客人姓名
Input guest information in PMS system and keep the status updated.
在操作系统中准确无误地更新客人的资料，随时保持更新状态
Collect guests’ suggestion, feedback guests’ complaints and inform relevant department to follow up.
收集宾客意见，反馈客人的投诉或意见，并确保相关部门及时跟进
Upsell guest to better rooms to achieve the sales target through personal sales efforts
向客人推荐更好的房间，通过个人的销售努力来帮助部门完成既定的客房增销目标
Keep in touch with HSKP, share important information to room clerk and front desk staff. Check room availability at any time.
与客房部保持联系，传达必要的信息给客房文员和前台团队的其他人员。实时查看房态是否合理
Strictly follow hotel regulations to ensure the safety of personnel and property.
严格遵守酒店的规章制度,确保处所内的人员及财产的安全。