预订部主管

岗位要求：
1、 accepting reservations and the subsequent input into the computersystem. Reservation Supervisor must work closely will Front Office and Sales& Marketing Department, and must work at all time in maximizing the occupancypotential of Sofitel Qingdao, whilst protecting the Hotel's business.
负责处理电话查询，接受预订并且输入电脑系统。预订主管在工作中须与前厅部和销售部保持紧密联系，并要以高酒店入住率及使酒店赢得收益为目标。
2、The Reservation Supervisorshould maintain a professional, yet friendly business manner in all guest andclient liaison, in correspondence and on the telephone. Internally,Reservations Supervisor is responsible for coordinating and monitoring theReservation team to achieve and maintain high service standard.
预订主管在任何时候都要保持专业化的表现，用友好的商务行为处理书信和往来电话。对内而言，预订主管要负责协调及监督预订部人才，以维持良好的服务素质。
3、Follow-up “no-show” list andgroup wash-down daily.
跟进“预订未到”的名单和每日团队取消情况。
4、To ensure that reservationsare processed based on room availability, applicable rates and appropriatebilling arrangements.
确保预订是根据酒店房间情况、合适的价格和付款安排而进行。
5、To check arrival lists,special remarks and meal plan codes. Correct input of rates, specialarrangement, VIP status etc. on daily basis.
检查每日预抵客人名单、特殊的备注和用餐安排。更正房间价格、特殊的安排、重要宾客等。