人力资源部助理/人事主任 Human Resources Assistant/Officer

Administration
行政
§ Provides
administrative support to Director of Human Resources and ensures the
implementation of hotel policies, standards, and procedures as they apply to
the administrative functions.
支持人力资源总监的行政工作并确保酒店的政策、标准和程序得到充分的执行。
§ Reads
and routes incoming mail.
阅读并发送邮件。
§ Locates
and attaches appropriate file correspondence to be answered by Director of
Human Resources.
对于需要人力资源总监回复的邮件进行合理的排列和归档。
§ Types,
files, and upkeeps all private and confidential matters related to the
department.
打印、归档并保存所有部门的机密事项。
§ Sets
up a systematic and efficient filing system, both for hard files as well as all
electronic data, that enables quick retrieval.
建立系统而高效的文档系统，能够快捷的查找到文件和电子档。
§ Ensures
all files are kept up-to-date at all times.
确保及时地更新文件。
§ Prepares
the relevant materials for all meetings attended by the Director of Human
Resources: Daily Operations Meeting, Executive Committee Meetings, Departmental
Meetings and ad hoc meetings.
准备人力资源总监需列席的会议的相关物品，包括每日营运会议、行政委员会议、部门会议和特殊会议。
§ Answers
telephone and gives information to callers or routes call to appropriate
official and places outgoing calls.
接听电话，给予来电者以正确的信息，或者转接更恰当的人员和地点。
§ Greets
visitors, ascertains nature of business, and conducts visitors to employer or
appropriate person.
接待来访者，了解拜访的目的，并将来访者引荐给总监或相关的人员。
§ Compiles
and types statistical reports.
编辑并打印各类报表。
§ Makes
copies of correspondence or other printed matter.
复印来往信件或者打印文件。
§ Prepares
outgoing mail.
准备好即将发出的邮件。
§ Types,
takes dictation and minutes, drafts letters, files and traces, and composes
correspondence.
打印、记录并制作备忘录，草拟信件，文件归档，书写通信。
§ Maintains
timekeeping records and schedules for the department.
按照时间的顺序保存部门的记录和时间计划表。
§ Attends
and prepares minutes for Division employees’ meetings.
参加并为部门员工会议作准备。
§ Monitors
and maintains the proper appearance of the Human Resources office area.
监督并维持人力资源办公室正常的秩序。
General
总则
§ Attends
and contributes to all Meetings as required.
参与部门的各种会议并做出贡献。
§ Provides
courteous and professional service at all times.
不间断地提供礼貌并专业的服务。
§ Attends
hotel training sessions as scheduled to improve skills and knowledge.
参加酒店安排的培训课程以提高自身技能和素质。
§ Handles
guest and employee enquiries in a courteous and efficient manner, reporting
complaints or problems if no immediate solution can be found, whilst providing
feedback for a prompt follow up.
礼貌且高效地处理客人及员工的要求，遇到投诉或问题，如不能马上找到解决办法，要向上级报告。
§ Is
knowledgeable in statutory legislation in employee and industrial relations,
understanding and strictly adhering to Rules & Regulations established in
the Employee Handbook and the Hotel’s policies concerning fire, hygiene and
health & safety.
了解关于员工及行业关系的法律、法规，理解并严格遵守员工手册中的规章制度，及酒店关于防火、卫生、健康和安全的制度。
§ Ensures
high standards of personal presentation & grooming.
确保始终都有高标准的形象和仪表。
§ Maintains
positive guest and colleague interactions with good working relationships.
与客人和同事保持基于良好工作关系的接触。
§ Exercises
responsible management and behaviour at all times and positively representing
the Hotel and Hyatt International.
始终如一的负责任的态度和行为举止，积极正面的体现凯悦国际和酒店的标准。
§ Ensures
and practices the utmost protection of office’s confidentiality.
确保并实施对于本部门敏感信息的保密工作。
§ Responds
to requests to undertake any reasonable tasks and secondary duties and to
changes as dictated by the Hotel, industry and company.
根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责。