公共区域领班 Public Area Team Leader

§ Reports complaints orproblems to Assistant Manager if no immediate solution can be found.
遇到投诉或问题，如果不能立即找到解决的方法，则向副理汇报。
§ Ensures a salesattitude is adopted at all times and maintains an awareness of all salesopportunities within the Hotel.
确保具有营销员的态度并在酒店内随时发现销售的机会。
§ Ensures a high levelof product knowledge of hotel in order to promote/ upsells F&B outlets andother facilities/ programmes whenever opportunities arise.
确保具有高水平的酒店产品知识，以便在机会出现时，宣传/销售餐厅产品及其它设施/活动。
§ Ensures a high levelof customer service is consistently maintained.
确保持续高水平的宾客服务。
§ Ensures the AssistantManager is kept fully aware of any relevant feedback from either customers orother departments.
确保将来自客人或其他部门的意见持续不断的反馈给客房副理
§ Complies with theHotel’s Policies & Procedures relating to Housekeeping.
遵守酒店有关客房部的政策及程序。
§ Complies with allsystems and procedures as laid down by Rooms Division.
遵守房务部定立的系统及程序。
§ Ensures thecleanliness of public areas meet hyatt brand standards.
确保公共区域的清洁达到凯悦品牌的标准。
§ Ensures proper storageand issues of guest and daily supplies.
确保正确地储存及发出客用或日常用品。
§ Manages inventory ofstock to ensure adequate supplies.
管理储存物品的盘点，确保准确的用品供应。
§ Inspects Back ofHouse, outside areas of the Hotel, restaurants and Lobby to determine need forrepairs or replacement of furniture or equipment, and makes recommendations toHousekeeping Manager.
检查公共区域、餐厅及大堂，以发现需要维修及更换的家具或设备，并向客房部经理提出建议。
§ Directs and assists inassigning work to cleaning personnel.
指引和协助负责清洁的员工的工作。
§ Inspects corridors,staircases, service areas, Lobby, and other public areas for cleanliness andorderliness.
检查走廊、楼梯间、服务区域、大堂及其它公共区域，以保证这些地方的干净、整齐。
§ Reports to EngineeringDepartment all items and fixtures requiring maintenance or repair.
向工程部报告所有须要保养或维修的项目。
§ Submits requisitionsfor room supplies, furniture, and equipment.
向工程部报告所有须要保养或维修的事项。
§ Carries out all Outletcleaning and special projects.
协调所有餐厅清洁及特别项目。
§ Issues, inspects, andcontrols all cleaning products and equipment.
发放、检查及控制所有清洁用品和设备。
§ Ensures guestwashrooms supplies being replenished as per the Department Operations Manualrequirements.
确保按照部门运营手册的要求补齐客人卫生间的用品。
§ Reports missing anddamaged hotel property.
报告所有遗失及损坏的酒店财产。