客房部文员 Housekeeping Coordinator

§ Responds to alltelephone calls or inquiries, ensures information/ messages are accuratelyreceived and relayed to the managers concerned in a timely manner.
负责所有电话的接听和回复 ，确保信息的准确接受并及时把相关的信息回复给经理
§ Prepares compiles anddistributes the weekly/ monthly reports in a timely manner.
及时做好每周/每月报表。
§ Ensures theDepartment’s Log Book is being accurately maintained.
确保部门的交班本被正确使用。
§ Assists in thedistributions of relevant hotel information to Housekeeping employees whenrequired.
当需要时把酒店相关的信息转达给客房部员工
§ Maintains goodrelationship with the established clientele and provides all necessaryassistance when required.
与同事保持良好的工作关系并互相帮助
§ Liaises and worksclosely with the related operation departments, ensuring guests needs andexpectations are met.
熟练掌握部门相关的专业知识和技能，确保给客人的需要和欲望能被实现
§ Assists theHousekeeping Manager/ Assistant Manager to follow up on all matters in theirabsence.
当客房部经理 和副理休假时，帮助他们跟进所有的事
§ Maintains an efficientfiling system for easy retrieval of information, both paper and electronicfiling.
建一个高效率文本和电子版的系统，方便刷新信息。
§ Issues purchaserequisitions and other documentation required by the Department.
下部门采购单和其他文本需求的采购单
§ Sends faxes ande-mails where required.
当哪里需要传真和邮件时，我们需要发送
§ Reads and routesincoming mail.
读收到的邮件