会议宴会服务领班（主管级别）

Operational
营运管理
§ Takeorder and serve the guest according to the sequence.
根据顺序，为客人点单并服务。
§ Up-sellproduct.
销售产品。
§ Maintainguest supplies and control the cost.
维持营运的供应品和控制损坏量。
§ Ensurebeverage stock in the bar is correct.
在下班时，确保饮料的存货是正确的。
§ Ensurebuffet set up and service according to the standard.
确保自助餐的布置是按照标准的并在服务中掌控自助餐。
§ Ensuresmoothly service according to the task arranged.
根据部门分配的任务，确保流畅的服务。
§ Handleenquiries and require in food and beverage.
必需能处理任何有关食物和饮料的询问和要求。
§ Assistsin conducting monthly inventory checks on all operating equipment and supplies.
协助每月对所有设备和存货进行检查。
§ Provideguidance before serving.
在服务之前，必需做指导。
§ Knowledgeablein food and beverage, Able to up-sell and recommend food and beverage.
对菜单中的食物和饮料要非常了解，并能向客人推荐食物和饮料的组合，就像促销中的选择一样。
§ Ableto train the new coming staffs and trainees.
有能力培训新员工和实习生。
§ Maintaincommunication with stewarding, house keeping and engineering, Ensure restaurantclean and well maintained.
与餐务部，客房部和维修部门进行良好的沟通，确保餐厅的干净、保修。
§ Providefood and beverage according to the menu.
根据设计的菜单，提供饮料。
§ Exchangethe position flexible.
对餐饮部或酒店其他部门的岗位进行灵活的调换。
§ Provideefficient and high quality service all the time.
始终提供高质量、快速的服务。
§ Setup and tune over the table in the meal period.
根据不同的用餐时间，进行不同的摆台并在用餐高峰时，从新摆台。
§ Changethe linen according to the schedule.
根据布草房建立的安排表，把脏的布草送到洗衣房并把干净的拿回部门。
§ Setup tables according to the Department Operation Manual.
准备摆台并按照部门营运手册来执行工作职责。
§ Collectthe needs in food and beverage.
收集所有食物和饮料的需求。
§ Foldnapkin when not busy.
在不忙的时候，叠餐巾。
§ Strictin restaurant opening hours.
严格遵守餐厅的营业时间。
§ Maintainbar area tidy and clean.
始终确保服务台、吧台和周围环境的干净和有条理。
§ Strictin control guest supplies, Release breakage and waste.
控制营运的供应品，减少损害和浪费。
§ Handleguest require in a professional and efficiency manner.
用礼貌和有效的方式，解决客人的要求。
§ Fullyunderstand and strict in DepartmentOperations Manual.
完全理解并执行部门的营运手册。
§ Allthe work process according to the work plan and training task list.
所有工作都要按照工作计划和部门培训工序表。
§ Fullyunderstand F&B Top 20.
完全理解并应用餐饮部Top 20’s的理念。
§ Fullyunderstand and support Hyatt F&B vision and mission.
完全理解并坚持凯悦餐饮部远见和任务。
Room Service
Banquet
宴会
§ Setup function according to the guest request.
对客人所要求的宴会地点进行布置。
§ Ensureall the AV equipment had been tested before function.
确保任何会议的视频设备都是事先测试过的。
§ Ensurebanner hanged up at correct position.
确保会议横幅摆放的地点/位置是准确的。
§ Ensureequipment are cleaned before stored into store room.
在把餐布和设备送入仓库前，确保它们都是干净的。
§ Workclose with house keeping to ensure function tidy and clean.
与客房部紧密的合作，确保有会议的地方始终是干净的。
§ Workclose with engineering, ensure meeting equipment working smooth.
与工程部紧密的合作，确保会议索要的设备都是好的。
§ Workclose with art department, set up the function room.
与美术部紧密的合作，一起布置会场。
Cashier Management
收银管理
§ Ensurebill always according to the guest order.
确保帐单是根据客人的消费项目。
§ Totalamount always shows on the bill.
在帐单上显示总金额。
§ Providecash check and invoice.
帮客人找零，提供现金支票及发票。
§ Ensureall the income was record.
确保所有的收入总数都有记录并准备这些记录的报告。
§ Checkthe total amount, never keep cash on hand.
读并记录收银机上的总数，禁止留现金在手上。
§ Ensureincome item all correct.
确保收到的价格是正确的并对这些款项做必要的描述。
§ Checkthe special check.
对特别的作用要做必要的检查。
§ Ensurefill in the daily record when on duty.
确保在他/她当班时，要做每日记录。
§ Whenthe guest cancel order, we can pay back by cash or credit card.
当客人退还商品时，我们可以给客人退现金或是把信用卡的收据还给客人。
§ Ensurecash are real.
确保收到的钱是真的。
§ Ensureguest credit card in period of validity.
确保客人用的信用卡是在有效期内的。
§ Strictin the policy and procedure of cashier and cash.
严格遵守财务部对出纳、现金处理的政策和程序。
Administration
行政
§ Maintainsthe Daily Log Book.
保管部门的日志。
§ Reportthe guest/employee accident report.
及时提交所有客人/员工的事故报告。
§ Handlelost and found items according to the policy and procedure.
根据酒店的“失物招领”的程序处理所有“失物招领”物品。
人员管理
§ Delegatesappropriately duties and responsibilities, to equipped and resourced employees,nurturing and developing them whilst ensuring standards of operation and safetyare maintained.
协助所有下属的发展，在工作中遵循经营、财务及行政管理的理念，并确保员工具有多技能并完成多项工作。
§ Throughhands on management, supervises closely all Food and Beverage Service employeesin the performance of their duties in accordance with policies & proceduresand applicable laws.
通过参与管理，对所有厨师进行紧密督导，使他们的表现符合政策、程序及有关法律。
§ Delegatesappropriately duties and responsibilities to equipped and resourcefulemployees, nurturing and developing them whilst ensuring standards of operationand safety are maintained.
适当分配职责和责任，以使员工掌握技能并获得资源；在确保运营及安全标准的同时，关心并发展员工。
§ Instilsand supports the Training initiatives and philosophies of the company and worksclosely with the Training Manager and Outlet Manager to develop a team ofmulti-skill employees.
拥护并支持公司的培训理念，并与培训部经理和部门培训员紧密合作，培训并发展员工。
§ Developsand assists with training activities focused on improving skills and knowledge.
发展及协助针对提高技能和知识的培训活动。
§ Ensuresemployees have a complete understanding of rules and regulations, and thatbehaviour complies.
确保员工完全理解酒店的规章制度并遵照执行。
§ Monitorsemployee morale and provides mechanism for performance feedback and development.
关注员工士气并对工作表现及发展提供反馈。
§ Assistsin conducting the annual Performance Appraisals providing honest andappropriate feedback.
进行年度表现评估，提供诚实而适合的反馈。
§ Effectivelycommunicates guiding principles and core values to all levels of employees.
将指导原则和核心价值有效地传达给所有员工。