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旅游服务业的招聘求职平台

酒店、餐饮、休闲娱乐、康养

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职位详情

前台接待员 Host-Front Office

3.5千-6千
  • 深圳
  • 经验不限
  • 学历不限
  • 提供食宿
  • 五险一金
  • 技能培训
  • 带薪年假
  • 岗位晋升
  • 管理规范
  • 包吃包住
  • 人性化管理
职位描述
工作范围及总体职责:
Scope and General Purpose of Job:
协助前厅部管理者以“始终提供准确、专业、有效、灵活的服务”为原则管理部门。
Assists the Front Office Management Team in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times
确保严格的房卡管理制度。
Ensures the strict control of room keys.
与客房部密切合作,确保为住店及预抵贵宾所安排的清洁工作顺利进行。
Liaises and organises with Housekeeping Department that the established cleaning schedules for VIP’s in - house and arrivals are strictly adhered to.
协调所有维修和保养工作并上报维修单。
Coordinates all Repair and Maintenance and reports maintenance job orders.
了解目前房价结构及促销价格。
Understands rate structure and promotional rates available.
协助确保凯悦温情及房务部经典20条的实行。
Assists in making sure that all Touches of Hyatt and the Rooms Top 20 have been implemented.
发扬“群策群力”的精神,确保前厅部员工与其他部门在工作中相互支持、灵活变通。
Ensures that Front Office employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
根据顾客意见调查结果,确保所有改进措施贯彻执行。
Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
以协助和灵活的态度与其他管理层员工密切合作,关注酒店的整体成功和客人的满意度。
Works closely with other management personnel on a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
确保所有客人的信息的准确录入,并遵循清晰简洁的原则。
Ensures that all guest details are entered correctly in accordance with the principles of clean data.
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工作地点

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深圳市福田区益田路5023号平安金融中心(南塔)深圳柏悦酒店
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