Scope and General Purpose of Job:
Assists the Front Office Management Team in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times
Ensures the strict control of room keys.
Liaises and organises with Housekeeping Department that the established cleaning schedules for VIP’s in - house and arrivals are strictly adhered to.
Coordinates all Repair and Maintenance and reports maintenance job orders.
Understands rate structure and promotional rates available.
Assists in making sure that all Touches of Hyatt and the Rooms Top 20 have been implemented.
Ensures that Front Office employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
Works closely with other management personnel on a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
Ensures that all guest details are entered correctly in accordance with the principles of clean data.