宴会及会议销售协调员 Events Coordinator

【工作职责】
确保对被分配到的商务合约公司在相关档案或电子数据系统中进行定期的信息更新。
在会议宴会销售总监/会议宴会销售经理/会议宴会销售主任都不在的时候，负责回应所有的电话和咨询 ，确保信息/留言能准确而及时地传达给相关的经理。
根据宴会销售总监的要求或指派，跟进相应的销售交易。
及时准备、编写和分发每周/每月报告。
通过直接的销售电话接触或书信沟通，维持酒店高度的公众知名度。
准确地对活动/宴会记录文档进行保管
协助市场调查和竞争对手调查报告的编写。
有需要时，协助把酒店相关信息传达给客户。
协助/参与销售推广闪电行动。
维护与现有客户的良好关系，按要求提供所有必需的协助。
与相关的运营部门保持良好的协调和合作关系，确保满足客人的要求和期望。
准备并确保所有的宴会订单及时地分发给相关的部门。
会议宴会销售经理/主任不在时，协助跟进所有相关的事务。
展示优秀的电话处理技巧，具备电话销售的能力。
确保在工作时间内总是展现专业而适度的形象。
【福利待遇】
为了吸引和留住优秀的人才，为员工打造无与伦比的体验，深圳柏悦酒店将为你提供以下全面的福利方案。
薪资：
提供有竞争力的薪酬/绩效激励/奖金
福利：
10天起带薪年假，每满一年增加一天; 每年12晚全球凯悦酒店免费住房
免费提供设施完备，拎包入住的员工宿舍; HyCare员工认可奖励项目
职业发展：
全球凯悦旗下酒店调动机会; 国内/海外交流培训项目
凯悦在线学习平台; 系统的服务技能与领导力培训
身心健康：
丰富的员工活动及节日福利; 周期性运动俱乐部活动; 自选补充健康福利保险计划
[Job Description]
Ensures that the relevant
information of all allocated Accounts is being updated regularly in the record
or electronic database system.
In the absence of the Director of Events / Events Manager / Events Executive, responds to all telephone calls or inquiries, ensures information/ messages are accurately received and relayed to the managers concerned in a timely manner.
Follows up sales leads whenever required or assigned by the Director of Events.
Prepares, compiles and distributes the weekly / monthly reports in a timely manner.
Ensures a high level of exposure for hotel through direct sales solicitation of telephone contact and written communications.
Ensures the activities / events Log Book is being accurately maintained.
Assists in the compilation of Market Surveys and Competitor Research reports.
Assists in the distributions of relevant hotel information to clients when required.
Assists / participates in sales blitz.
Maintains good relationship with the established clientele and provides all necessary assistance when required.
Liaises and works closely with the related operation departments ensuring guests needs and expectation are being met.
Prepares and ensures all Events Orders are distributed to concerned department on a timely manner.
Assists the Events Sales Manager / Executives to follow up on all matters in the absent of the Events Manager / Executives.
Practices excellent Telephone Handling Skills and is capable of excellent Telephone Sales.
Ensures that a professional and appropriate image is projected at all times while on duty.