宾客服务中心主管

·         Directs, supervises and coordinates the activities in Telecommunication department
·         管理,监督和协调总机房部门的运作
 
·         Develops and implement procedures for proper handling in and out going telephone calls, facsimile transmission, rental equipment, lease telephone lines and other telecommunication services
·         执行和处理所有进出的电话,传真,相关设备的程序和其他相关服务
·         Investigates complaints regarding the Telecommunication services and the Operators and technicians, takes appropriate actions
·         调查所有关于对电话服务，接线员和技术人员的投诉并采取行动
·         Develops working plans to carry out goals, compares actual achievements against goal periodically, take necessary corrective actions
·         推动工作计划,分享目标,把实际的成绩和目标作比较并作出相应的措施
·         Establishes and maintains effective employee relations
·         建立维护和员工的良好关系
·         Organizes and conducts regular meeting for all Telecommunication staff to facilitate communication and a smooth operation     
·         为电话接线员组织会议，促进交流，建立一个和谐的运作环境
·         Manages and monitors the operation of all equipment’s, software, hardware and endure all units are working and installed properly
·         检查和监督所有营运设备和各种软件、硬件设施，保证所有的工作设备正常运作
·         Ensures all telecommunication equipment’s are covered by the correct maintenance contract and the preventive maintenance is performed
·         确保所有的电话设备有预防性维护和与合约商建立维护计划
·         Maintains up to date list of all telecommunication equipment
·         保留所有电话设备的最新清单
·         Monitors the performance of PABX/Voice Mail/Call Accounting software and maintain logbook of equipment performance report
·         监督所有程控交换机，语音留言，计费系统的正常运作，并在交接本上记录所有设备的运作情况
·         Investigates and reports software problem to Vendors, coordinates interface problem solving with the hotel System Manager
·         调查和报告所有的异常情况给相应的供应商和酒店的电脑房经理
·         Maintains suitable record to process telephone calls in the billing system, and to maintain record of the room status up to the Brand minimum standards
·         确保电话费用转入帐户的记录,根据酒店的最低要求保留房间状态的记录
·         Maintains user documentation, PABX system reports, telephone list, and numbering plan leases agreement on rental lines, maintenance contract and local licenses
·         保留相关的报表,电话程控交换机系统报告,电话清单,维修记录和相关执照
·         Performs PABX data-base programming and regular service change to control class of service on all telephone sets in the hotel
·         完成所有数据规划和服务以达到最好的电话服务
·         Prepares and controls departmental budgeted
·         准备和控制部门的预算
·         To attend Telecommunication seminar, product knowledge, presentation, organized by the external bodies
·         参加由外部群体组织的电子通讯班，了解产品知识，表现形式
·         Performs related duties and special projects as assigned
·         完成相关的项目并按设计完成相关的工程
·         Conducts shift briefings to ensure hotel activities and operational requirements are known
·         举行班次例会确保员工知晓酒店的推广和运作需要
·         Prepares efficient work schedule for Telephone staff, arranging holidays, vacation, taking occupancy and forecasts and any large group movements into consideration
·         准备员工的有效工作安排计划，合理安排假期，预测未来生意从而作出相应的行动计划，特别是一些大型的团队
·         Performs other tasks as assigned
·         按要求完成其他的任务