前厅部副经理

FINANCIALRETURNS:
l Participate in the preparation of the annualdepartmental operating budget and financial plans. Monitor budget and controllabour costs and expenses with a focus on rate strategy, building initiativesand inventory management.
l Oversee night audit function and preparation ofdaily financial reports.
l Develop plans to increase occupancy and ADR throughwalk-ins and upselling at the front desk.
PEOPLE:
l Manage day-to-day staffing requirements, plan andassign work, and establish performance and development goals for team members.Provide mentoring, coaching and regular feedback to help manage conflict andimprove team member performance.
l Educate and train team members in compliance withfederal, state and local laws and safety regulations. Ensure staff is properlytrained and has the tools and equipment to carry out job duties.
l Ensure staff is properly trained on systems,security and cash handling procedures, and service and quality standards.
GUESTEXPERIENCE:
l Ensure front office staff provides guests withprompt service, professional attention and personal recognition.
l Ensure guests are greeted upon arrival and maketime to interact effectively with guests. Respond appropriately to guestcomplaints, solicit feedback and build relationships to drive continuousimprovement in guest satisfaction.
l Conduct routine inspections of the front office andpublic areas and take immediate actions to correct any deficiencies.
RESPONSIBLEBUSINESS:
l Check billing instructions and guest credit forcompliance with hotel credit policy and ensure all transactions are handled ina secure manner.
· Train team members on PBX procedures and serve as a centralcommunications point during emergency/crisis situations; develop and maintainrelationships with local fire, police, and emergency personnel.
· Actively participate in thepromotion of hotel products and publicity
Perform other duties asassigned. May also serve as manager on duty.