前台接待Reception

Job Description 岗位职责：
1. Greets guests and processes hotel registration. 问候宾客为其办理登记
2. Develop good open communication and rapport with all guests.  Recognise return guests and ensure all guests expectations are met and exceeded at all times. 与宾客建立良好关系，能识别常客并达到和超越宾客期望
3.Ensure all guest account details are correct and accurate. 确保宾客的账目的准确性
4. Keeps current on hotel accommodations, services and area attractions. 维持酒店的客房，服务等
5. Responds to customer inquiries for information. 反馈宾客的问询
6.Arranges for services requested by the guest by working with other departments as appropriate. 宾客或其他部门有需求时提供协助
Job Requirement 岗位要求：
1. One year front office experience is preferred 一年以上前厅部工作经验优先
2.High school diploma required 高中以上学历
3.Strong computer systems skills  熟悉电脑操作系统
4.Excellent communication skills 良好沟通技巧
5.Able to collaborate effectively with other hotel employees and managers  能有效地与酒店同事及经理沟通
6.Ability to work a flexible schedule 愿意倒班