Assistant Director of Sales 销售副总监

The Assistant Director of MICE Fulfillment will assist
in providing day-to-day leadership to the MICE Fulfillment team in servicing
leads through the effective execution of the enquiry handling process, steps to
conversion, and the preparation of proposals, quotations, and checking product
information and customer requirements. This role also involves working closely
with Business Development Team to develop expertise in understanding sectorial/customer
needs, as well as Revenue Management to maximize lead conversion and drive
incremental revenue, and the management of the MICE Fulfillment team in their
daily tasks.
FINANCIAL RETURNS
·
Develop deep understanding and
knowledge of key sectors targeted by hotel, and gain sectorial/account
expertise when necessary to maximise lead conversion rate
·
Ensure the timely follow up and
pursuit of business with customers and stakeholders in order to drive the
highest levels of conversion
·
Conduct and/or assist Sales
team in customer negotiation process
·
Conduct proposal negotiation
process and assist Business Development team where necessary
·
Handle contract signing process
·
Updated lead status in relevant
systems and communicates lead status to relevant Business Development staff
(e.g. account owner)
·
Maintain effective control of MICE
Fulfillment Team expenses
PEOPLE
·
Team up with counterpart Event
Management staff to deliver sector/customer specific services when appropriate
·
Communicate to his/her superior
any issues encountered and other relevant information
·
Organise training sessions,
daily briefings and other meetings as required
·
Conduct periodic formal reviews
with the Fulfillment team on their targets and goals
·
Conduct Annual Performance
reviews, set Key Performance Objectives and Personal Development plans in line
with IHG standards and brand standards for each member of the team
·
Recommend and/or initiate
salary, disciplinary, or other staffing/human resource-related actions in
accordance with hotel or company rules and policies
·
Act as escalation point for
clients and members of the MICE Fulfillment Team when issues are not solved at
a proper level
GUEST EXPERIENCE
·
Process customer inquiry in
accordance to specified service standards
·
Develop and deliver relevant
documentation to the customer (e.g. proposal, contract)
·
Prepare and deliver site
inspections, entertainment, familiarisations and other events for potential
customers (when necessary); ensure all details of meetings and conventions are
in compliance with hotel standards, including room set-ups, staging, lighting,
audio-visual, traffic flow, menus, décor, entertainment, group room blocks,
transportation, billing instructions and VIP services
RESPONSIBLE BUSINESS
·
Identify operational problems
that reduce the effectiveness of marketing activities and overall hotel sales
performance and work with appropriate department on solutions
·
Develop awareness and
reputation of the hotel and the brand in the local community
Perform other duties as assigned.