Floor Supervisor 楼层主管

Job Responsibilities岗位职责
Ensure hotel guest
rooms, corridors and public areas are in cleanness situation.Ensure provide guests
comfortable and satisfied service.保证客房、通道及公共区域处于清洁状态；保证提供给客人舒适，满意的服务。
1.Arrange associates’
daily tasks reasonably and fairly.负责合理、公平的安排每日员工工作
2.Conduct daily floor
briefing.召开每日楼层员工简会
3.Inspect assigned
guestrooms. Strictly according to hotel standard and ensure all the guestrooms
are clean with all facilities properly operating.负责检查所负责的客房，严格按照酒店的标准，保证房间清洁，设备设施良好
4.Inspect all check out
guestrooms and update room status timely for selling.及时检查所有退客房，更改房态，以保证前台及时出租
5.Be in charge of
associates’ training and coaching.负责员工的培训及工作指导
6.Inspect and ensure all associates
make guestrooms according to procedures.检查保证员工按照程序进行客房操作
7.Report all maintenance
needs to Engineering timely and follow up the outcome.发现维修项目及时报修，并跟进维修结果
8.Weekly and monthly check
of guest amenities and store the guest amenities in order.负责每周每月客用品盘点及申领，保证客用品存放整齐
9.Ensure all the Lost and
Found extending to housekeeping office in the day. Any deferred extending is
strictly forbidden.保证拾获的客人遗留物品必须在当日交到管家部办公室，禁止任何遗留物品放在楼层隔夜上交
10.Handle guest complaint.
It is essential to achieve guest satisfaction. Meanwhile, the floor supervisor
shall inspect and give instant feedback to quest request.处理客人投诉，让客人满意是首要选择，同时要及时检查，回应客人的要求
11.Coordinate with
Engineering Department and arrange guestrooms maintenance and MRT.和工程部协调，安排房间的维修及大保养
12.Record daily special
issues on the office log book and prepare the following up list for the next
shift.将每日特殊事情纪录在办公室log book 上，为完成的事项交接给下一个班次
13.Evaluate associates’
performance.评估员工工作表现
14.Other assignments direct
by the superiors.完成上级安排的一些其它工作。
Job Requirement岗位要求
1.Four years above relative working experience
with one year above supervisor position.四年以上工作经验，一年以上主管工作经验。
2.Good communication skills.有良好的沟通能力。