前台主管

The Front Desk Supervisor is responsible for daily operations of the Front Desk team. The FrontDesk Supervisor is responsible for ensuring the team deliver heartfeltservice and respond to guest requests efficiently andeffectively. Following the department standards and procedures so they exceedexpectation. The FrontDesk Supervisor must drive the key metrics to achieve GSI, CSI,KPI and financial targets. They must also conduct up selling and cross sellingto maximize the hotel revenue and experience and maximize revenue potential.
前台主管的工作职责为负责前台的日常工作,确保他们为宾客提供知心服务并有效地回复宾客的需求. 依照部门的标准和程序服务宾客争取超越他们的期望. 前台主管必须传递工作重点使团队达到GSI,CSI,KPI以及财务目标. 必须销售酒店更好房型和其他酒店产品从而最大化的提供酒店收入和宾客体验以及挖掘酒店潜在收入。
1. Work alongside guest contact colleagues ensuringthe delivery of heartfelt service.
与对客同事紧密合作确保向宾客提供挚心服务。
2. Execute job tasks according to the pre-definedstandards & procedures and in compliance with the company employmenthandbook.
根据拟定的规定条例以及公司员工手册执行其职责范围内的工作。
3. Ensure Front Desk area up to standard and alloperating equipment is well-maintained.
确保前台区域符合标准,所有营运设备运作正常.
4. Demonstrate honesty, reliability, ethics, andprofessionalism; demonstrate consistency between words & behavior.
展现诚实，可靠，规范及专业的工作礼仪。
5. Build positive and productive working relationshipswith customers, subordinates, peers, superiors, business partners, and thecommunity; encourage this behavior in others.
与宾客，下级，同级，上级，合作伙伴及社区建立正面及有效的工作关系。并鼓励其他同事也依照此行为准则。