Reservation Enthusiast 预订文员

1.  Assist in the maximizing of room sales and revenue for the hotel. Up-selling is a high priority.
协助酒店客房销售和收入最大化。增销是重中之重。
2.  To ensure a sales attitude is adopted at all times and maintain an awareness of all sales opportunities within the hotel.
确保在任何时候都采取销售的角度，并保持酒店内所有销售机会的意识。
3.  To maintain a high level of communication with major sources of business and advise the management of feedback where necessary.
与主要业务来源保持高水平的沟通，并在必要时对反馈的管理提出建议。
4.  To advise the Management of any changes or trends relating to business.
就与业务相关的任何变化或趋势向管理层提供建议。
5.  To ensure all refused business is recorded with reasons for refusal.
确保所有被拒绝的业务都有被拒绝的理由。
6.  To adhere to all company credit policies to ensure that all revenue expected will be received.
遵守公司所有的信用政策，确保所有预期的收入都能收到。
7.  To maintain and update guest history and marketing database as laid down in the reservations procedures.
按照预定程序维护和更新客人的历史和市场数据库
8.  To ensure a high level of customer service is consistently maintained.
确保持续提供高水平的客户服务。
9. Meet all deadlines for projects and tasks given by management
按时完成管理层给的所有项目和任务
10. Partner with FO, Sales team to ensure all reservations and enquires are followed up in a timely
   manner.
与前厅部，销售部合作确保所有的预定及询问得以及时的回复和跟进。