Performance of this role should be measured by the following key metrics:
该职位的表现将适用于以下衡量的标准
Key Performance Objectives set annually (as per IHG policy) 年度绩效考核目标Process compliance as indicated in the hotel’s Standard Operating Procedures 实际工作同酒店制定的标准工作流程契合度Lead service standards 服务标准的引领Proposal quality 客户活动建议书的质量Lead handover quality 引领对客服务的品质Lead conversion rates 生意转换率Customer feedback/satisfaction 宾客反馈及满意度Repeat sales and upsale 回头客生意及增销
Degree or Diploma. A minimum of one year of relevant experience or equivalent work experience in team management, and 2 - 5 years of relevant experience in customer relations and/or event management in Hospitality or a related service industry, F&B /Banquet Operations experience preferred.
大学学士学位及以上,至少一年以上的团队管理工作经历,2-5年的客户关系或酒店行业宴会管理或相关服务行业,有餐饮运作经验将优先考虑。
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