宾客服务经理 Guest Services Manager

·Meet and Greet VIPs
迎接贵宾
·Handle all Complaints
处理各种投诉
·Ensure working of all FrontOffice Policies and Procedures
确保前厅部所有政策和工作程序都得到遵守
·Be knowledgeable of FrontOffice systems and know back up procedures and system recovery procedures
熟悉前厅部电脑系统，并了解后备工作程序和系统恢复程序
·Efficient check in and checkout process
保证入住和离店手续办理工作的效率
·Maintain special programs (egfrequent flyer; priority club)
维护特殊活动项目（如“常旅客奖励计划”和“优悦会”）