楼层领班 Housekeeping Attendant (Floor Captain)

· Supervise the implementation of housekeeping standards and procedures in relation to
监督客房部各项标准和工作程序的执行
· Recommended changes to these standards and training needs on an ongoing basis
就这些标准和培训需求提供持续性的改进建议。
· Maintain a current and thorough knowledge of all housekeeping systems
对客房部所有系统有最新和完整的知识。
· Open and close the shift and ensure effective shift hand over
负责管理接班和交班工作，以确保交接班过程的有效进行 。
· Distribution and collection of keys
分发和收集钥匙。
· Management of all incoming and outgoing calls
管理所有的呼入和呼出电话。
· Solve employee grievances
解决员工受到的不公正待遇问题。
· Perform Room allocations
分配客房
· Perform Room inspections
检查客房
· Prioritise arrival rooms
排列抵店客人客房的优先顺序。
· Liaise with Front Office for guest and hotel requirements
配合前台满足酒店和客人的要求。
· Ensure guest valet is processed and delivered in a timely manner
确保及时为客人提供洗衣服务并送还。
· Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)
协调特别项目(如参观客房，除虫，窗户和地毯的清洁，客房供应量)。
· Manage all special requests made by guests
处理客人所有的特殊要求。
· Ensure consistency within the department
确保部门内工作的一致性。
· Management of lost property for the hotel
管理酒店的遗失财物。
· Ensure you have complete knowledge of room types, layouts and facilities
确保具有客房类型，设计和设施的全面知识。