楼层主管

【职位描述】
Position Summary职位概述
Responsible for cleanliness and service on assigned guest room floors during shift.
当班时负责所分配的楼层的清洁及服务。
1. Responsible for assigned floors and guest rooms during shift.
当班时负表所有分配的楼层和客房。
1. Work closely with the Reception to ensure correct room status at all times.
与前台接待密切合作确保任何时间内正确的房态。
2. Ensure highest standard of cleaning in assigned areas.
确保所分配的区域的高度清洁。
3. Ensure guest privacy is respected when DND status is displayed.
确保在“请勿打扰”状态下客人的隐私被维护。
4. Supervise turndown service.
监督夜床服务。
5. Responsible for strict key control.
负责钥匙的严格控制。
6. Inspect regularly guestroom corridors and public areas.
对客房的走廊和公共区域进行常规检查。
7. Report maintenance issues promptly to Engineering.
迅速向工程部汇报维护活动。
8. Ensure compliance of Lost & Found procedures.
确保依照失物招领程序办事。
9. Keep floor linen rooms neat and tidy.
维持楼层布草房的干净和整洁。
10. Monitor productivity of the unit.
监督单元工作效率。
11. Resolve disputes.
解决争端。
12. Discipline team member when necessary.
约束员工遵守纪律。
13. Check Housekeeping team member’s grooming, personal hygiene and appearance.
检查客房部员工的仪表,个人卫生和形象。
14. Assist with the preparation of team member’s duty roster.
协助准备员工排班表。
15. Facilitate multi-skill.
鼓励员工掌握多技能。
16. Assist with team member training and development.
协助进行员工的培训和发展。
17. Provide ongoing advice and support to team member’s under your supervision.
给予所管辖的员工以不断的建议和支持。
18. Supervise team member’s performance.
指导员工表现。
19. Provide one to one instruction to team member members when required.
必要时对员工进行个别面对面指导。
20. Seek opportunities to continually improve guest service, by reporting guest comments.
通过汇总客人的意见汇总，,寻找机会不断发展对客服务。
21. Take appropriate action to resolve guest complaints.
采取合适的行动解决客人的抱怨。
22. Promote the hotel and Hilton products and services.
促销酒店与希尔顿的产品与服务。
23. Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
维持对产品和服务的高度了解以便于向客人解释和销售服务和设施。
24. Adhere to the hotel’s security and emergency policies and procedures.
坚持酒店安全制度、紧急情况。
25. Log security incidents and accidents in accordance with hotel requirements.
依照酒店要求记录安全日志和事故记录。
26. Adhere to hotel cleaning and maintenance programs.
坚持酒店的清洁和养护程序。
27. Ensure a high level of cleaning is maintained in your work area.
保持维护所在工作区域的高度整洁。
28. Ensure all reporting and servicing deadlines are met on a timely basis.
保证所有报告和服务都按时完成。
29. Adhere to the hotel’s security and emergency policies and procedures.
坚持酒店安全制度、紧急情况处理规定和程序。
30. Abides by the team member handbook.
遵守酒店员工手册。
31. Abides by hotel policies and procedures.
遵守酒店的政策及程序。
32. Abides by the hotel Code of Conduct.
遵守酒店的行为准则。
33. Demonstrate professional attitude and behavior at all times.
在任何时候表现专业态度和形为。
34. Maintains personal presentation to hotel standards.
根据酒店标准保持个人形象。
35. The working shift will be adjusted according to hotel operation requirement.
根据酒店经营需要调整班次，应予以配合。
36. Completes hotel seasonal sales target.
完成酒店季节性销售任务。
37. The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.
如有必要 ，该部门有权更改或补充该职位描述。
38. Carries out any other reasonable duties and responsibilities as assigned.
完成任何其他合理的职责和被指派的职责。
【任职要求】
Position Summary职位概述
Responsible for cleanliness and service on assigned guest room floors during shift.
当班时负责所分配的楼层的清洁及服务。
1. Responsible for assigned floors and guest rooms during shift.
当班时负表所有分配的楼层和客房。
1. Work closely with the Reception to ensure correct room status at all times.
与前台接待密切合作确保任何时间内正确的房态。
2. Ensure highest standard of cleaning in assigned areas.
确保所分配的区域的高度清洁。
3. Ensure guest privacy is respected when DND status is displayed.
确保在“请勿打扰”状态下客人的隐私被维护。
4. Supervise turndown service.
监督夜床服务。
5. Responsible for strict key control.
负责钥匙的严格控制。
6. Inspect regularly guestroom corridors and public areas.
对客房的走廊和公共区域进行常规检查。
7. Report maintenance issues promptly to Engineering.
迅速向工程部汇报维护活动。
8. Ensure compliance of Lost & Found procedures.
确保依照失物招领程序办事。
9. Keep floor linen rooms neat and tidy.
维持楼层布草房的干净和整洁。
10. Monitor productivity of the unit.
监督单元工作效率。
11. Resolve disputes.
解决争端。
12. Discipline team member when necessary.
约束员工遵守纪律。
13. Check Housekeeping team member’s grooming, personal hygiene and appearance.
检查客房部员工的仪表,个人卫生和形象。
14. Assist with the preparation of team member’s duty roster.
协助准备员工排班表。
15. Facilitate multi-skill.
鼓励员工掌握多技能。
16. Assist with team member training and development.
协助进行员工的培训和发展。
17. Provide ongoing advice and support to team member’s under your supervision.
给予所管辖的员工以不断的建议和支持。
18. Supervise team member’s performance.
指导员工表现。
19. Provide one to one instruction to team member members when required.
必要时对员工进行个别面对面指导。
20. Seek opportunities to continually improve guest service, by reporting guest comments.
通过汇总客人的意见汇总，,寻找机会不断发展对客服务。
21. Take appropriate action to resolve guest complaints.
采取合适的行动解决客人的抱怨。
22. Promote the hotel and Hilton products and services.
促销酒店与希尔顿的产品与服务。
23. Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
维持对产品和服务的高度了解以便于向客人解释和销售服务和设施。
24. Adhere to the hotel’s security and emergency policies and procedures.
坚持酒店安全制度、紧急情况。
25. Log security incidents and accidents in accordance with hotel requirements.
依照酒店要求记录安全日志和事故记录。
26. Adhere to hotel cleaning and maintenance programs.
坚持酒店的清洁和养护程序。
27. Ensure a high level of cleaning is maintained in your work area.
保持维护所在工作区域的高度整洁。
28. Ensure all reporting and servicing deadlines are met on a timely basis.
保证所有报告和服务都按时完成。
29. Adhere to the hotel’s security and emergency policies and procedures.
坚持酒店安全制度、紧急情况处理规定和程序。
30. Abides by the team member handbook.
遵守酒店员工手册。
31. Abides by hotel policies and procedures.
遵守酒店的政策及程序。
32. Abides by the hotel Code of Conduct.
遵守酒店的行为准则。
33. Demonstrate professional attitude and behavior at all times.
在任何时候表现专业态度和形为。
34. Maintains personal presentation to hotel standards.
根据酒店标准保持个人形象。
35. The working shift will be adjusted according to hotel operation requirement.
根据酒店经营需要调整班次，应予以配合。
36. Completes hotel seasonal sales target.
完成酒店季节性销售任务。
37. The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.
如有必要 ，该部门有权更改或补充该职位描述。
38. Carries out any other reasonable duties and responsibilities as assigned.
完成任何其他合理的职责和被指派的职责。